McDonald’s might just get it

By , 20 July, 2008, No Comment


So a few weeks ago, McDonald’s joined the legions of companies who’ve used user-generated content to create advertising campaigns. Sometimes, it’s a disaster because users submit videos making fun of your product and the company gets bad press for censoring those clips out. Sometimes, it’s a flop, because all the ads toe the company line but, for lack of a more technical term, suck: they aren’t funny, they’re badly produced etc. What’s a brand to do?

Along with a colleague, I wrote an article offering some advice on this subject last summer, but none of the user-generation attempts I’ve seen since have taken that advice to heart. The McDonalds contest, however, might reflect a change.

See, company judges just announced five finalists and oddly, one of them is a man who tried to job a Mickey D’s in his teenage years. According to TechCrunch, this is a sign that the idiots at McDonald’s don’t know to run a Google background check. But in fact, I think it’s a sign that McDonald’s understands Web 2.0 branding. People are saying things about you–good and bad–all over the Web anyway; so why not bring your “enemies” inside, where you can counter the attacks. Moreover, the ad in question isn’t critical of McDonald’s so it’s the company’s way of saying that even if you hated us at 14, you might come ’round. I gotta admit, I think it’s pretty coy.

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